Refund Policy

7-Day Return Policy

We have a 7-day return policy, which means you have 7 days after receiving your reed diffuser or car perfume to request a return.

Returns will only be processed if the product is damaged or broken upon arrival. To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. For reed diffusers, the seal must not be broken. For car perfumes, the product must be unopened. You'll also need the receipt or proof of purchase.

Cancellation Policy

Orders can be cancelled within 24 hours of placing them, provided they have not been dispatched yet. To cancel an order, please contact us immediately at info@viristore.in with your order number.

Once an order has been dispatched, it cannot be cancelled, but may be eligible for return according to our return policy if the product arrives damaged or broken.

How to Start a Return

To start a return, you can contact us at info@viristore.in.

If your return is accepted, we'll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the reed diffuser or car perfume is defective, damaged or if you receive the wrong fragrance, so that we can evaluate the issue and make it right.

Exceptions / Non-Returnable Items

We cannot accept returns on sale items or on reed diffusers where the seal has been broken or car perfumes that have been opened.

Exchanges

The fastest way to ensure you get the fragrance you want is to return the item you have, and once the return is accepted, make a separate purchase for the new reed diffuser or car perfume.

European Union 14 Day Cooling Off Period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.

Refunds

We will notify you once we've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we've approved your return, please contact us at info@viristore.in.

Contact Us

If you have any questions about our Returns and Refunds Policy, please contact us at info@viristore.in or visit us at Viri Fragrances, Ishaa Homes, Muralinagar, Andhra Pradesh, 530007.